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New augmentation to technical quotations Dillinger's customers value greatly the comprehensive and thorough supplementary information and notes contained in their technical quotations. For the customer, this accuracy and depth of detail is a welcome safeguard against unpleasant surprises, and also a dependable basis for their subsequent order.
The fact is, however, that much supplementary information is of a more basic nature and is included again and again in every quotation only for the sake of completeness. This information will certainly be known to you, depending on the steels for which you have enquired with us in the past. You can read, for example, again and again about rusting of blasted steel surfaces, and ultimately the impression can arise that the entire technical quotation is "artificially inflated". For this reason, many customers have expressed the wish that the structure of these technical quotations should be slimmed down, to thus improve comprehension of the really essential information and notes. And - as you know - we take our customers' wishes to heart: in future, this more general and, quite often, obvious information, which previously had to be included in the wording of the technical quotation, will be summarised in a separate document, the "Technical Terms and Conditions of Supply". This document will then be integrated into the quotation in the form of a link. You can find this new document for familiarisation here. A link to the up-to-date document in each case will in future be incorporated into every quotation. Any changes which have occurred in the document will, of course, be clearly indicated. |